Our stores make every effort to fulfill your order in a timely manner. Some of our items are delivered to you directly from our stores. The amount of time the item is expected to be in transit varies according to the Shipping Method you choose.
If your item is being shipped, it will be sent via UPS ground service. Shipping time will include processing time in our locations and UPS availability based on their ground service offering. The majority of orders will be shipped within 48 hours and you will then be able to track your order status via UPS.
Once your delivery order has been placed, the delivery time will depend on the distance between your delivery address and the origin of the item you are having delivered.
Below are our delivery methods:
• Basic Delivery – your item(s) will be delivered to you by your locally owned and operated store. You will be contacted by a store associate within 48 hours of item arrival in the store to schedule your delivery. Upon delivery, the item(s) will be brought into the first entryway on the first floor. Hook-up of the item and haul-away of the packaging or debris is not included. Hook-up and Haul-away of the item and the packaging may be available at an additional charge. • Local Delivery * – your item(s) will be delivered to you by your locally owned and operated store. You will be contacted by a store associate within 48 hours of item arrival in the store, to schedule your delivery. Hook-up and Haul-away of the item and the packaging are included. • Standard Delivery * – your item(s) will be delivered to you directly from our warehouse. You may be able to select a desired delivery date online while placing your order. The evening before your scheduled delivery date, you will receive an automated call confirming your delivery timeframe. Hook-up and Haul-away are included.
* Delivery method will be determined based on the location of your item and your delivery address.
Additional Information • Delivery is available on certain days of the week based on the delivery zip code (excluding major U.S. holidays) • Delivery is available to U.S. addresses only • Delivery is not available to PO Boxes
Most delivery times are between 8am and 8pm
The price for delivery is calculated based on the distance from your delivery address to the closest location where the product exists. Delivery charges are non-refundable.
Returns For more information on our return policy and process please visit the Return Policy page.
What is included with my Local / Standard Delivery?
For most products, our Local Delivery / Standard Delivery includes (not included in Basic Delivery): • The delivery team will relocate or haul away one old item to another location on the premises for each new item purchased. This makes way for the new item to be set in place. • If the item is in a carton, our professional delivery team will remove the item from the carton and remove all packaging items from the premises. • The delivery team will set the item in place, level, and complete any basic connections. This might include connecting an electric range to an existing outlet or connecting washing machine hoses to existing, code approved and fully operational water supply shut-off valves. • The delivery team will test the item for basic operation. This would typically include turning on the unit to make sure it turns on.
Please note: In order for our team to perform basic hook up of your product you must obtain the necessary new accessories. You can purchase them online at the time of placing your order or purchase them individually. If you do not have new accessories at the time of delivery our team will NOT be able to hook up your item and additional fees may be applied to do so.
If Installation Is Required Please note – installation and hookup of some appliances are not included in your delivery fee. Connections for dishwashers, drop-in ranges, gas ranges, gas dryers, air conditioners, water heaters, wall ovens, surface units or cooktops are an additional charge and can be scheduled by your local Sears Hometown store. Please call your store for more details. Installation is NOT included in your Delivery charge.